Privacy Policy

1. About Trashandler

Trashandler is a technology platform that connects scrap sellers, households, businesses, institutions, and organizations with verified scrap collection vendors. The platform helps users schedule scrap pickups and receive offers from vendors based on prevailing market conditions.

Trashandler itself does not purchase scrap from users. Prices offered for scrap materials are determined by individual vendors and agreed upon directly between the seller and the vendor.

2. Information We Collect

Information You Provide

When you register or use our services, we may collect:

• • Full name
• • Mobile number
• • Email address (if provided)
• • Residential or business address
• • Profile information
• • Pickup request details
• • Scrap category information
• • Photographs uploaded through the platform
• • Communication records submitted through support channels

Vendor Information

For vendor verification and onboarding, we may collect:

• • Business name
• • Contact details
• • Government-issued identification documents
• • Business registration documents
• • GST information (where applicable)
• • Bank account details (if applicable)
• • Other documents required for verification

Location Information

We may collect precise or approximate location information to:

• • Facilitate scrap pickup services
• • Assign nearby vendors
• • Improve routing and operational efficiency
• • Verify pickup locations

Device and Technical Information

• • Device model
• • Operating system
• • IP address
• • Application version
• • Usage logs
• • Crash reports
• • Analytics data

3. How We Use Your Information

• • Create and manage accounts
• • Process pickup requests
• • Match users with verified vendors
• • Verify vendor eligibility
• • Improve platform functionality
• • Provide customer support
• • Prevent fraud and misuse
• • Maintain transaction records
• • Comply with legal obligations
• • Improve user experience and service quality

4. Vendor Verification and Platform Safety

Trashandler operates a vendor verification process to enhance trust and safety within the platform.

Vendors must successfully complete required verification procedures before becoming active.

Until verification is approved:

• • Vendors cannot accept pickup requests.
• • Vendors cannot reject pickup requests.
• • Vendors cannot participate in transactions through the platform.

Trashandler reserves the right to approve, reject, suspend, or revoke vendor access based on its verification standards and compliance requirements.

5. Pricing and Payments

• • Trashandler does not charge users for requesting scrap pickups.
• • Trashandler does not charge vendors for platform usage.
• • Scrap prices are independently offered by vendors based on market conditions.

Trashandler does not guarantee pricing, determine scrap values, or participate in pricing negotiations between users and vendors.

Future service charges or platform fees, if introduced, will be communicated through the platform and updated policies.

6. Sharing of Information

We may share information:

With Assigned Vendors

• • Name
• • Contact information
• • Pickup address
• • Scrap details

With Service Providers

• • Cloud hosting
• • Analytics
• • Customer support
• • Security monitoring
• • Technical operations

Legal Requirements

• • Applicable laws
• • Court orders
• • Government authorities
• • Regulatory bodies

7. Platform Integrity and Fair Use

Trashandler is committed to maintaining a fair and transparent marketplace.

Users and vendors are prohibited from:

• • Fraudulent activities
• • Misrepresentation
• • Harassment or abuse
• • Threats or violence
• • Illegal conduct
• • Manipulation of platform operations
• • Vendor collusion or anti-competitive practices

Violations may result in suspension or permanent account termination.

8. Data Retention

We retain information for as long as necessary to provide services, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

9. Data Security

We implement commercially reasonable security measures to protect personal information against unauthorized access, disclosure, alteration, and destruction.

While we strive to protect your information, no method of electronic transmission or storage can guarantee absolute security.

10. Your Rights

Subject to applicable law, users may request:

• • Access to personal information
• • Correction of inaccurate information
• • Account deletion
• • Withdrawal of certain permissions

Requests may be subject to verification and legal obligations.

11. Children’s Privacy

Trashandler services are intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information from minors.

12. Changes to this Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted on our platform and become effective upon publication.

Continued use of the platform after updates constitutes acceptance of the revised policy.